Privacy Policy

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This Privacy Policy explains how Goshen (“Goshen,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or use our services, including our membership programs, courses, events, and SMS messaging programs.

If you do not agree with this Privacy Policy, please do not use our services.

1) Information We Collect

Information you provide to us

We may collect personal information you voluntarily provide, such as:

Name
Email address
Phone number
Billing and transaction details (processed through third-party payment providers)
Account/login information (where applicable)
Any information you submit through forms, surveys, support requests, or community areas

Information collected automatically

When you visit our website, we may automatically collect:

IP address, browser type, device identifiers
Pages viewed, links clicked, referring/exit pages
Approximate location (derived from IP address)
Cookies and similar tracking technologies (see “Cookies” below)

2) How We Use Your Information

We use the information we collect to:

Provide and operate our services (memberships, courses, events, customer support)
Create and manage your account
Process payments and send receipts/transaction communications
Send service announcements and important updates
Respond to customer support requests
Send marketing communications (email and/or SMS) only when you opt in
Improve our website, content, and user experience
Monitor and prevent fraud, abuse, or security incidents
Comply with legal obligations

3) SMS Messaging Privacy (Important)

If you opt in to receive text messages from Goshen (including the Goshen Membership program), we may collect and use:

Your phone number
Your opt-in status, timestamp, and source (the page/form where you opted in)
Message interactions (e.g., delivery confirmations, STOP/HELP requests)

What SMS messages may include

Depending on what you opted into, SMS messages may include:

Account and access information
Event/training confirmations and reminders
Program updates and educational content
Marketing or promotional messages related to Goshen offerings

Opting out of SMS

You can opt out at any time by replying STOP to any message. You can also contact us at support@goshenites.com for help.

SMS data sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services (such as customer service and SMS delivery vendors) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

(For full program rules, please see our SMS Terms page.)

4) How We Share Your Information

We may share your information in limited circumstances, including:

Service providers who help us operate our business (e.g., website hosting, analytics, email delivery, customer support tools, SMS providers, payment processors). They may access information only to perform services for us and must protect it.
Legal and compliance: if required by law, subpoena, court order, or to protect rights, safety, and security.
Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets.

We do not sell your personal information.

5) Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Keep our website functioning properly
Remember preferences
Understand website usage and improve performance
Measure marketing effectiveness (where applicable)

You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

6) Data Retention

We keep personal information only as long as necessary to:

Provide services
Maintain records for legitimate business purposes
Comply with legal obligations

For SMS, we retain phone numbers and opt-in records while you remain subscribed, and for a reasonable period afterward for compliance and recordkeeping, unless you request deletion where applicable.

7) Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8) Your Choices and Rights

You may:

Unsubscribe from marketing emails using the link in any email
Opt out of SMS by replying STOP
Request access, correction, or deletion of your information (where applicable) by contacting us

Depending on your location, you may have additional privacy rights (e.g., under CCPA/CPRA or GDPR). We will respond to verified requests as required by law.

9) Children’s Privacy

Our services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted. The “Last Updated” date reflects the latest revision.

12) Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Email: support@goshenites.com

Company: Goshen

Website: https://www.goshenites.com/